Greet & Engage

Guests seek to be heard but they won't tell you that

First impressions count. When someone enters a Breathless room, it's very important that they be greeted by name. How you greet is up to you, but be sure to let guests know where they are, and offer to help them any way you can. Most of the time you are greeting an individual. Occassionally you may have several guests come in all at once. You may choose to "announce" your greetings. Use their name often. Use the clipboard to paste their name for the first 5 or six messages you engage them with.

IMPORTANT POLICY:

When greeting guests be sure to include our club name, and whenever possible, remind them of our web address Spell it out and copy it to your clipboard. Say "BreathlessAnticipation.com".

NOTE To STAFF: Studies have shown that 5 or 6 repetitions of this in a very short period of time will set it into the guests short term memory. While we do use abbreivations among regulars and staff members for brevity, in open chat we will spell it out. This is one time when slowing down absolutely pays off.

If you want them to return make sure they know our name. In the long run you will have less work to do if they are returning and telling friends about us. Getting them there is half the battle. This is not just an important note. It is policy. Imagine the power of all of us saying it.

Once you have greeted, you must then engage. These are seperate things. The tempo and timing of this is important. These are social (and psychological) skills that are not easy to teach. I am only able to give you a few highlights here. Most of you already have these skills. I can only offer a few pointers that I feel might be helpful.

Keep in mind that your goal is to KEEP the Club populated once you have done a few invites and found results. If you only invite and greet and do not engage, you will be doing an awful lot of inviting & greeting and it will never end. It's really tough to fill up the server thay way. You must turn a stranger (or groups of strangers) into regulars as quickly as you possibly can. That means working your butt off the first time they come in. Try to work the crowd as a whole. Become the enterainer. Write scripts you use to copy paste. Your true friends will come to the surface very quickly and they will help you greet, engage and invite their own friends.

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